CRM
Sanyasi CRM
Sanyasi Ayurveda Pvt. Ltd. · Delhi
4,000+
Daily Orders Processed
10 Clinics
Fully Managed on Platform
500+
Distributors Onboarded
500-Person
Call Centre on One System
The Problem
Four Channels. No Single System.
Sanyasi Ayurveda operates at significant scale — a 500-person call centre, 10+ physical clinics, a live e-commerce website, and a distributor network of 500+ partners across India. Every channel was generating orders, but there was no unified system to receive, process, and track them all.
Website orders came through one flow. Call centre orders were logged separately. Clinic purchases were tracked on paper. Distributor stock and replenishment had no visibility at all. Management had to stitch together reports from multiple sources every day just to understand what had shipped.
The scale of the operation demanded an enterprise-grade platform built specifically for their workflow — not a generic CRM configured to approximate it.
What We Built
A Unified Operations Platform Across All Channels
Unified order intake from website (sanyasiayurveda.com), inbound calls, and outbound call centre
Automatic shipping method assignment based on order rules, location, and SKU type
Clinic module: patient visit records, doctor prescriptions, in-clinic purchase processing
Stock management across all products and SKU variants with low-stock alerts
Management report matrix — dispatch performance, sales metrics, and agent productivity
Distributor portal for 500+ partners: order placement, stock visibility, and account management
Tech Stack
A Modern Stack for Enterprise-Scale Operations
PHP 8LaravelNode.jsReactNext.jsMySQL
Results
One Platform for the Entire Business
4,000+
Daily orders processed through a single, unified pipeline
10 Clinics
Patient visits, prescriptions, and purchases — all digitised
500+ Partners
Distributors self-managing orders via dedicated portal
500 Agents
Call centre team operating on a single coordinated system
More Work
