CRM
Kudos CRM
Kudos Ayurveda Pvt. Ltd. · Delhi
1 Platform
Unified for Entire Call Centre
End-to-End
Order Lifecycle Coverage
Zero
Manual Order Entry Errors
Live
Agent Performance Tracking
The Problem
No System Behind a Busy Call Centre
Kudos Ayurveda runs a busy inbound and outbound call centre for order taking and customer management. Before this build, every order was tracked manually — spreadsheets, paper registers, and verbal handoffs between agents. There was no single view of a customer's order history, no way to monitor agent activity, and no reliable record of what happened between a call and a delivery.
Missed follow-ups, duplicate orders, and unresolved complaints were costing both time and customer trust. The management team had no visibility into what the team was actually doing during the working day.
What We Built
A Purpose-Built CRM for Call Centre Operations
Inbound & outbound call-based customer management with full call history per customer
End-to-end order lifecycle — from booking through dispatch to delivery confirmation
Unified customer profiles with order history, call notes, and status at a glance
Real-time order status updates visible to agents and management simultaneously
Agent performance dashboard — calls handled, orders booked, and resolution rate per agent
Management reporting suite for daily, weekly, and monthly order performance
Tech Stack
Built to Be Reliable Under Daily Load
PHP 8LaravelMySQLBootstrapjQuery
Results
One Platform, Full Accountability
Unified
Customer & order data across the entire call centre team
↓ Errors
Manual order entry mistakes eliminated with structured data entry
Live KPIs
Agent accountability through real-time performance dashboards
5–6 Mo
Full build and deployment timeline
More Work
